Our policy lasts 15 days. If 15 days have gone by since the shipping of your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that this refund will be in the form of Store Credit & not a monetary return.
If your package is marked as "Return to Sender" via the tracking information provided, we will not be issuing a refund for the product.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied and sent to your email within a certain amount of days.
Damaged Product (if applicable)
If a Product was damaged during shipping we will need you to provide pictures and proof of the packaging and product. If the evidence is legitimate, we will provide a replacement or refund (Store Credit) immediately.
We will not refund or replace any product that was damaged after the packaging was opened or after our 15 day refund policy timeline.
*Please make sure you place the CORRECT Order!*
Due to the completely automated nature of our Supply Chain, it would be extremely inefficient and costly for us to process Order Cancellations. Thus, we cannot confidently offer order cancellations at this point in time. To be eligible for a refund [store-credit], please reach out to us after receiving your product.
Late or missing refunds (if applicable)
If you haven’t received your store credit, please contact us at support@TheRooo.com.
Sale items (if applicable)
Only regular priced items may be refunded for a store credit, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@TheRooo.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.
To return your product, please contact us at support@TheRooo.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.