Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@TheRooo.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 5 day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 10 and 20 business days.
Q. How long will it take to receive a tracking number?
A. It will take usually between 4-7 business days. You can view information about your Shipment Status by inputting your Tracking Number via our built-in tracker or by visiting https://www.trackingmore.com/
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!
Q. Where is you company located?
A. We have an office in Brisbane, Australia as well as one in Montreal, Canada; Supply warehouses in: USA; High-Quality vendor contacts in the USA and China.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@TheRooo.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my Order, can I place a Refund?
A. In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit photo and/or video evidence within reasonable doubt to our support team at support@TheRooo.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.